Refund Policy

Effective Date: March 2026

1. General Refund Terms

We want you to be satisfied with our products and services. Due to the nature of digital goods and customized services, refunds are handled on a case-by-case basis based on the specific contract details.

2. Service Cancellation

For continuing services, such as maintenance or retainers, you may cancel your services subject to the notice period detailed in your Statement of Work. Refunds for unused pre-paid periods will be processed within 14 business days.

3. Non-refundable items

Completed project milestones, consulting time already delivered, and third-party software licenses purchased on your behalf are non-refundable.

4. Contact Us

If you have any questions or to request a refund, please contact us at contact@zenycon.com.